Track Your Order
You can track your order by providing your email address and order number. Please note: You can check the status of orders placed online within the last 30 days. Any tracking information will not be provided until after midnight ET of the day your package ships.
isotoner cold weather products are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year. The warranty does not cover normal wear and tear of items.
1. Return the slippers or cold weather item along with an explanation of the product defect and $5.00 (per product) for partial postage and handling to:
Attn: Warranty Department
9655 International Blvd.
Cincinnati, Ohio 45246-5658
2. In order to process your warranty quickly please include the following information with the shipment:
- Your name
- Return address
- Phone number
- Email address (only to be used for warranty purposes)
- If including a check please make payable to isotoner
Allow 2 to 6 weeks for return. Please do not return the product to the store at which it was purchased.