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Returns

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by isotoner.com within 60 days of delivery for a refund.

 

HOW TO start a Return

You may return your Isotoner.com item within 60 days of delivery for a refund.  For an expedited return, send an email to returns@isotoner.com with the following information:

  • Current Isotoner PO#/Order# (starting with ISOT)
  • List of specific item(s) being returned if multiple items on order
  • Tracking number from RETURNED PACKAGE (via FedEx, UPS, USPS) We recommend USPS as the most cost-effective method.

 We can provide a return label (please provide a valid PO#); however, the cost of return shipping label, if used, will be taken out of the refund.

 

Mail to:

totes » Isotoner / Acorn Customer Care

Warranty/Exchange Department

9655 International Blvd.

Cincinnati, OH 45246

 

We cannot accept returns of certain items, including:

    -Any item that is returned more than 60 days after delivery.

    -Any item that is not in its original condition, is damaged, or is missing parts.

 

We will notify you via e-mail of your refund once the return has been processed. You can expect a refund in the same form of payment originally used for purchase within 7-10 days, minus original shipping charges.

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